Can you hold a place before I apply?
No, we are unable to hold a property for an applicant that has not been approved. Once you
have our decision you can bring in the premise hold fee to secure the unit
Do I pay first month’s rent and last month’s rent with my security deposit?
A security deposit and first month’s rent are always required prior to move-in. A double
deposit may be required for applicants that have an additional issue with their application.
For example, if you do not have a credit score we may require a double deposit.
How old do you have to be to apply?
Every applicant that is 18 years old and older must apply. Each applicant must also fill out
their own application.
Is the deposit refundable?
If you are the one who opts out of taking the property the deposit is not refundable. If we
are unable to fulfill the unit for whatever reason we will refund your full deposit.
Who needs a cosigner?
You may require a co-signer if you have issues with your credit history, income concerns,
prior evictions or if there is a reason that may prevent you from paying your rent in full in
a timely matter.
You have a property I want to rent. How do I apply?
Great question! Viewing and scheduling can be done online by viewing our website at
. There you can view our portfolio of properties, view pictures, read
descriptions, take virtual tours, schedule a showing and even apply online.
How do I pay rent?
The best way to pay rent is through your online tenant portal. There you can set up auto-pay
and pay for FREE by using your checking account. You can also pay by credit card. There is a
tiered fee for paying by credit card ranging from $17-37. You can also use the electronic
payslip provided at move in to pay at any CVS, 7/11 or Ace Cash Express Facility. The fee for
that service is $3.99.
I want to get a pet. What do I do?
First you must get written permission to have a pet. Not all properties allow pets and we must
verify that the property you reside in allows pets. Once it is approved you must register your
pet at https://www.petscreening.com/referral/b9SN9o4QgHWz
and provide proof of vaccinations
and documentation from the veterinarian verifying what breed the animal is. There is a $25 fee
to register your animal. There is also a $25 monthly fee per pet that will be residing in the
unit. Please note that certain breeds of dogs are prohibited from being added to the lease.
This is a requirement from the insurance companies and unfortunately is not negotiable. The
restricted breeds are as follows and do include any mixed breeds - Pit Bulls, German
Shepherds, Akitas, Chows, Rottweilers, Doberman Pinscher and Chihuahua’s. Just kidding,
Chihuahua’s are fine.
I want to move out, but my roommate wants to stay. What do I do?
You must still provide notice that you are leaving the property. While we do not require a 60
day notice for an individual to move, as a reminder, we do require a 60 notice if the unit is
going to be completely vacated. If you are in a lease you cannot be removed from the lease
until the end of the term. Once the time arrives for a lease renewal you must provide proof
that you no longer reside in the residence. We will accept a new government issued ID, a
utility bill with a current date within the last 30 days or a new lease. Once we receive that
information we will remove you from the property. Please note, that the security deposit stays
with the property. Once all tenants have vacated the unit that is when the deposit, if any,
will be returned.
My lease expiration is coming and I want to move out. What do I do?
You must provide a 60 day calendar notice in writing that includes your name, address, phone
number, email address and a forwarding address. Please know that you must provide a full 60
notice and if you provide a notice less than 60 days you will be charged for the last month
regardless of when you move out. For example, if you decide to move out and you want your last
day to be June 30th, you must provide notice any time in April. If you do not provide notice
until May, you will be charged for July as well.
Who is responsible for paying for repairs & maintenance requests?
The owner of the property will take care of maintenance concerns and pays for those repairs as
long as it is not damage caused by you or your guests. If there is any damage (i.e. broken
window, etc) the repair will be taken care of and then your account will be charged for that
How do I make maintenance requests?
You can use your online tenant portal to request a repair. You can also use the portal to
cancel any repair should you no longer need our services. We strongly recommend that you watch
our tutorials provided to see if you are able to troubleshoot the problem before scheduling a
repair. Often times it is a small issue that you may be able to complete on your own so you
can get back to your life instead of waiting around all day waiting for us to make the repair.